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Customer Experience Management Blog - KANA SoftwareDESCRIPTION
The KANA Customer Experience Management blog is for business leaders and practitioners interested in reading about and sharing the latest customer service strategies, tips and tactics.PARSED CONTENT
The site has the following on the web site, "A Little Data Can Have a Big Impact on Customer Engagement." I noticed that the web page also said " Are you using your customer data to full advantage? You might be surprised at the difference you can make in customer engagement by applying the data you already have to help your customers." They also stated " I recently spoke with Customer Experience Report about an experience I had at a Japanese hotel where employees applied the data they . Posted By Mary Lou Joseph."